Privacy Policy

1. Introduction

This Privacy Policy explains how S-Tier Cleaning Services collects, uses, discloses, and safeguards your information when you visit our website, use our services, or interact with us. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, address)
• Property details for service delivery
• Payment information (processed securely through third-party providers)
• Communication preferences
• Service history and preferences
• Feedback and testimonials (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide cleaning services, schedule appointments, and manage your bookings
• Communication: To respond to inquiries, provide service updates, and send relevant information
• Payment Processing: To process payments securely through our payment partners
• Quality Improvement: To improve our services based on your feedback
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Website Functionality: To improve website performance and user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Partners: With trusted third-party service providers who assist in delivering our services
• Payment Processors: With secure payment processing companies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a business sale, merger, or acquisition
• Consent: With your explicit consent for specific purposes

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing for direct marketing purposes
• Withdraw Consent: Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain:

• Customer records: 7 years for tax and legal purposes
• Communication records: 3 years
• Marketing preferences: Until withdrawn
• Website analytics: 26 months

9. International Data Transfers

While we primarily operate in Australia, some of our service providers may be located overseas. We ensure that any international transfers comply with Australian privacy laws and that appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you have a complaint about our handling of your personal information, please contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).